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IT Support Specialist Valley View, OH

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IT Support Specialist

Full Time • Valley View, OH
Responsive recruiter
Benefits:
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).

Essential Duties and Responsibilities: 
  • Technical Support:
    • Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS).
    • Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively.
  • User Support and Onboarding:
    • Set up and decommission workstations and accounts for new hires and terminations.
    • Assist team members with password resets, portal access, and SharePoint support.
  • Collaboration and Communication:
    • Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors.
    • Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up.
  • IT Operations:
    • Escalate and manage issues related to:
      • Printers and printing systems
      • Cell phone and IT equipment procurement
      • Ticketing system oversight and support workflow improvement
    • Maintain internal documentation on systems, tools, and IT procedures.
Location and Work Environment:
  •  Onsite in Cleveland, OH.
  • Occasional travel between company locations may be required.
  • Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning).
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Schedule, Compensation, Benefits, and Perks: 
  •  Standard schedule: Monday – Friday, 8:30am-5:00pm.
  • Occasional evening or weekend availability may be required to support projects or urgent service needs.
  • Base salary: $42,000–$55,000.
  • Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available. 
  • 401(k) with company match. 
  • Team member rental discounts. 
  • And more! 
Qualifications and Requirements:
  • Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 1–2 years of experience in a help desk or IT support role preferred.
  • Familiarity with Windows and macOS operating systems.
  • Basic knowledge of Microsoft 365, Active Directory, and remote support tools.
  • Strong problem-solving and troubleshooting skills.
  • Excellent interpersonal and communication skills.
  • Highly organized, detail-oriented, and able to manage multiple priorities.
  • Willingness to learn and grow in a collaborative team environment.
  • Ability to maintain confidentiality and uphold company security standards.
  • Proficiency in the English language (written and verbal) required.
  • Completion of a Behavioral and Cognitive Assessment through the Predictive Index required.
  • Successful completion of a company background check and drug screening required.

Compensation: $42,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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