Event Source
Warehouse Operations Leader
Full Time • Cleveland, Ohio
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
The Warehouse Operations Leader supports the day-to-day operations of our laundry department. Reporting to the Warehouse Operations Manager, this role is responsible for ensuring that daily processes meet company standards for quality, efficiency, and safety while supporting the broader goal of delivering world-class service and operational excellence. The Warehouse Operations Leader must demonstrate strong decision-making, communication, and team leadership skills to ensure continuity of operations and effective coordination with leadership.
Essential Duties and Responsibilities:
- Operational Leadership:
- Supervise and support the laundry production team to achieve company targets in performance, quality, and efficiency.
- Develop and implement policies, processes, and best practices that promote safe, efficient, and organized laundry operations.
- Oversee equipment storage practices and production standards while ensuring compliance with company and regulatory requirements.
- Plan daily activities, assign tasks, and optimize workflow to meet operational deadlines and service expectations.
- Act as the primary leader on-site during weekday operations, ensuring timely decision-making and coordination across the laundry department.
- Performance and Process Improvement:
- Utilize data and performance analytics to monitor productivity, identify trends, and drive continuous improvement initiatives.
- Manage labor efficiency and control costs related to department staffing, equipment, and utilities.
- Review and verify time and attendance records, ensuring accurate reporting and compliance with scheduling policies.
- Lead initiatives that streamline warehouse workflows, improve production standards, and reduce operational inefficiencies.
- Team Leadership and Development:
- Coach and develop warehouse team members within the laundry department.
- Communicate clear expectations, provide regular feedback, and foster a culture of accountability and continuous learning.
- Support performance management efforts, including coaching, feedback, and documentation, in partnership with the Warehouse Operations Manager as needed.
- Cross-Functional Collaboration:
- Partner with other functional leaders to ensure warehouse activities align with client expectations and company objectives.
- Act as a key point of contact for operational communication across warehouse functions and between internal teams.
- Client Focus:
- Support a client-first culture by ensuring warehouse operations meet or exceed company expectations.
- Partner with other departments to proactively address client needs, resolve service issues, and contribute to an exceptional client experience.
- Safety and Risk Management:
- Support warehouse safety initiatives by helping conduct safety meetings, participating in training sessions, and reporting incidents or hazards.
- Monitor daily operations to ensure equipment, industrial vehicles, and work practices follow established safety procedures and regulatory guidelines.
- Culture and Core Values:
- Embody and promote the company’s Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART) in all actions, decisions, and team interactions.
- Foster a positive work environment that reflects these values and encourages collaboration, accountability, and continuous improvement.
- Perform other duties and special projects as assigned.
Schedule, Compensation, Benefits, and Perks:
- Shift: Monday - Friday, 7:30am-4:00pm.
- Pay range: $19 to $23 an hour, based on experience and qualifications.
- Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available.
- 401(k) with company match.
- Team member rental discounts.
- And more!
Work Conditions:
- Most work is performed in a warehouse setting, in which some areas may not be heated or air-conditioned.
- May have some outdoor exposure during the work day.
- Hot and cold extremes may occur in the warehouse.
- The typical tools used (hampers, dollies, racks, etc.) can be considered hazards.
- Equipment used (ironer/mangle, laundry machines) is electrical.
- Exposure to moving belts is continuous in the ironing function.
- There is exposure to detergents, bleach, and cleaning chemicals.
- Repetitive bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications and Requirements:
- Bachelor’s degree in Business, Supply Chain Management, or a related field preferred, or an equivalent combination of education and experience.
- 3–5 years of experience in warehouse, logistics, or production management roles.
- Proven ability to lead and develop teams in a fast-paced, high-volume environment.
- Strong analytical skills and attention to detail with a focus on problem-solving.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to perform under pressure and manage multiple priorities and deadlines effectively.
- Excellent leadership, communication, and organizational abilities.
- Proficiency in the English language (written and verbal) required.
- Successful completion of a company background check and drug screening required.
- Complete this behavioral assessment to be considered for the next steps in the hiring process: https://assessment.predictiveindex.com/bo/XZu/ProductionSupervisor
Compensation: $19.00 - $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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